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Our return policy is effective for 14 days since receiving your product.
To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return.
Please follow these instructions for Return Request:
- Take a photo of the problem – If the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to email@example.com
Please include the following: -The photo(s) - A specific description of the issue - The Order Number - If there are multiple products in an order, identifying the product with the issue.
Question: What if I order the wrong size and it doesn't fit? Answer: No worries at all, you can always return it. Once we process your return, we will give you store credit to order the correct size. Question: What if I receive the wrong item, or it's defective? Answer: Our products are crafted with the highest quality, ethically sourced materials and each item is carefully checked for defects before dispatching to our valued customers. In the unlikely event if we sent you the wrong item, or it is defective in anyway, we will immediately send you the correct item again, and you won't have to go through the trouble of returning it.Question: Can I cancel/change my order? Answer: We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at firstname.lastname@example.orgPlease note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.Question: Are your returns free? Answer: No. Unfortunately due to the increase in delivery charges because of COVID-19, we temporary don't do free returns on all orders.